1. General Principle
YSSERP is a service prepared specifically for the Buyer through setup and configuration and delivered electronically. Allocating server resources, installing and configuring the system and creating the database cannot be undone once setup has started. For this reason, no refund is made after the service has been delivered.
2. Time of Delivery
The service is deemed performed and delivered as soon as setup, configuration and database creation are completed and the access details are sent to the Buyer. From that moment, the service is an intangible good delivered electronically.
- 1Order Received
Payment is confirmed, the order is set to Pending and the setup details given during checkout are checked.
- 2Installing
Server resources are allocated; the system is installed and configured and the database is created.
- 3Active
Access details are delivered and the system goes live. The service is deemed delivered at this point.
3. Cancellation by Order Stage
| Stage | Status | Cancellation and refund |
|---|---|---|
| Pending | Payment received, setup has not started yet. | Can be cancelled; the full amount paid is refunded. |
| Installing | Resources allocated, setup has started. | Cannot be cancelled or refunded; setup is completed and delivered. |
| Active | The service has been delivered. | No refund; only the subscription renewal can be stopped. |
4. Hourly Services
Migration and training support and custom development hours can be cancelled and refunded within 14 days of purchase if the service has not started. Hours already used and services started with the Buyer’s consent are not refunded.
5. Stopping Subscription Renewal
An annual subscription can be ended from the My Account panel or by written notice to info@yellowstonesoft.com before the end of the term. The service then continues without interruption until the end of the paid term, and no charge is made for the next term. No partial refund is made for the current term.
6. Defective Service
If the service fails to perform the functions committed to in the agreement or contains a serious error, let us know as soon as you notice it, together with your order number. The problem is first fixed free of charge. If a defect cannot be fixed within a reasonable time, a price reduction is given or the price of the affected part of the service is refunded, depending on the nature of the defect. The statutory rights of Consumer Buyers regarding defective services are reserved.
7. Business and Consumer Buyers
- Business Buyers: Buyers purchasing as a company, trader or institution for commercial or professional purposes have no right to withdraw or obtain a refund without cause. Claims are limited to defects and breaches of contract.
- Consumer Buyers: The right of withdrawal cannot be exercised for services performed instantly in electronic form, or for services whose performance has started with the consumer’s consent before the withdrawal period ends. As you consent at checkout to setup starting immediately, the right of withdrawal ends once setup has started.
8. Refund Method and Timing
Approved refunds are made to the card or account used for payment within 14 days of approval at the latest, for the Turkish Lira amount paid on the payment date. The time it takes to appear in your account depends on your bank.
9. How to Apply
For cancellation and refund requests, email info@yellowstonesoft.com or call +90 537 735 05 02, quoting your order number.